Terms of service

By accessing or using the Business Mastery website (businessmastery.nz) and our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

Business Mastery provides business coaching, consulting, and related services for business owners and entrepreneurs. Our services include but are not limited to:

• One-on-one business coaching sessions
• Group coaching programmes
• Strategic business consulting
• Workshops and training events
• Online tools and resources

The specific scope, deliverables, and terms of any engagement will be outlined in a separate agreement or proposal.

As a client or user of our services, you agree to:

• Provide accurate and complete information.
• Attend scheduled sessions or provide reasonable notice of cancellation.
• Implement strategies and actions in good faith.
• Maintain confidentiality of proprietary materials shared during coaching.

Payment terms will be specified in your coaching agreement. General terms include:

• All fees are quoted in New Zealand Dollars (NZD) and are inclusive of GST unless otherwise stated.
• Payment is due as outlined in your agreement, typically in advance or on a recurring monthly basis.
• Refund requests will be considered on a case-by-case basis. We do not offer refunds for sessions already delivered.
• Late payments may incur additional fees as outlined in your coaching agreement.

All content on this website, including text, graphics, logos, tools, and downloadable materials, is the property of Business Mastery and is protected by New Zealand and international copyright law. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

Business Mastery provides coaching and consulting services in good faith. However, we make no guarantees regarding specific business outcomes, revenue increases, or results. Success depends on numerous factors, many of which are beyond our control.

To the maximum extent permitted by New Zealand law, Business Mastery shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

We treat all client information as confidential. Information shared during coaching sessions will not be disclosed to third parties without your consent, except as required by law.

Similarly, any proprietary materials, frameworks, or strategies shared with you during coaching remain the intellectual property of Business Mastery and should not be shared without permission.

Either party may terminate a coaching engagement with written notice as specified in the coaching agreement. In general:

• Individual sessions require at least 24 hours' notice for cancellation or rescheduling.
• Ongoing coaching packages may be terminated with 14 days' written notice.
• No refunds will be issued for unused sessions in a package after the cooling-off period.

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the website's operation or security
• Scrape, copy, or reproduce content without permission

These Terms of Service are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New Zealand.

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.